Payment Policy
Sun Robotronics • Ghaziabad, Uttar Pradesh
At Sun Robotronics, we strive to make your purchasing experience smooth, transparent, and completely secure. This Payment Policy outlines the accepted payment modes, transaction security standards, invoicing, and terms for online and in-store purchases.
1. Accepted Payment Modes
Google Pay, PhonePe, Paytm, BHIM, and all bank UPI apps for instant zero-fee transfers.
Visa, MasterCard, RuPay, Maestro, and American Express processed via secure payment gateways.
Direct bank transfer support across all major Indian commercial and cooperative banks.
Cash, QR code scanning, and POS payments accepted directly at our Central Market Ghaziabad center.
2. Prepaid Terms & Cash on Delivery (COD)
- Standard Online Orders: All orders placed on sunrobotronics.com must be fully prepaid to ensure immediate processing, custom quality checks, and dispatch.
- Custom Major/Minor Projects: Tailored academic projects and custom 3D printing jobs require advance payment (or agreed phase milestone advances) prior to component allocation and hardware fabrication.
- COD Status: Cash on Delivery (COD) is currently disabled for courier shipments across India to prevent transit fraud and return-to-origin delays.
3. Payment Security & Encryption
Your security is our top priority. All online transactions are processed through encrypted payment gateways utilizing industry-standard 256-bit SSL encryption.
- Sun Robotronics does not store, view, or log any credit/debit card numbers, CVVs, or net banking passwords on our servers.
- All transactions require mandatory Two-Factor Authentication (OTP verification) mandated by the Reserve Bank of India (RBI).
4. Invoicing, GST & Currency
- Currency: All listed prices and transaction billings are processed in Indian National Rupee (INR / ₹).
- Tax Invoices: A valid tax invoice is generated for every confirmed order and sent to your registered email, as well as included inside your shipment.
- Institutional / Bulk GST Invoices: College labs, schools, and institutional buyers requiring GST input tax credit can provide their GSTIN during checkout or contact us directly prior to dispatch.
What to Do in Case of a Failed Transaction?
If money is deducted from your bank account but your order status on sunrobotronics.com shows "Pending" or "Failed":
- Bank servers typically settle pending webhooks and auto-credit the funds back to your source account within 24 to 48 hours.
- Alternatively, share your bank transaction reference ID / UTR with our WhatsApp helpdesk at +91-9821605575 to manually confirm your order.
Need Billing Assistance or Custom Invoice Support?
📞 Call / WhatsApp: +91-9821605575 | ✉️ Email: sunrobotronics@gmail.com