Refund Policy

Sun Robotronics • Ghaziabad, Uttar Pradesh

At Sun Robotronics, we strive to ensure our customers receive high-quality hardware components, DIY kits, and testing verification. This policy explains the criteria, terms, and turnaround timelines for receiving refunds on purchases made through our platform.

1. Eligibility for Refunds

A refund will be initiated under the following circumstances:

Transit Damage / Defects: Defective or physically damaged products reported within 48 hours of delivery along with valid unboxing video proof.
Incorrect Item Received: Wrong item delivered, provided it remains unused, unburnt, and sealed in its original box.
Out-of-Stock Cancellations: If an ordered item is unavailable or cannot be fulfilled by our workshop team.

2. Non-Refundable Items & Services

Customized minor or major academic projects tailored specifically to student synopsis requirements once delivered.
Custom 3D printed parts, rapid prototyping chassis, or custom-cut mechanical brackets.
Electronic components damaged by wrong polarity, excessive supply voltage, or improper soldering post-delivery.

3. Cancellation & Handling Deductions

Pre-Dispatch Cancellations: A 10% administrative and payment gateway processing fee will be deducted for cancellations requested before parcel dispatch.
Doorstep Refusals / Return to Origin (RTO): If a dispatched prepaid order is rejected or courier delivery fails due to incorrect customer details, standard two-way courier freight charges will be deducted prior to refund.

4. Refund Method & Processing Time

Once your return parcel is inspected and approved at our Ghaziabad testing desk:

Refunds are credited directly to the original source of payment (UPI, Net Banking, or Debit/Credit Card).
The standard bank settlement timeline is 5 to 10 working days from the date of refund approval.

Questions About an Active Refund?

Helpline / WhatsApp: +91-9821605575 • Email: sunrobotronics@gmail.com