Privacy Policy
Sun Robotronics • Ghaziabad, Uttar Pradesh
At Sun Robotronics ("we", "our", "us"), accessible via sunrobotronics.com, the privacy of our visitors and customers is of supreme importance. This Privacy Policy details the types of information we collect, how it is utilized, and the measures we implement to protect your personal data.
1. Information We Collect
When you visit, register, or place an order on our platform, we may collect the following details:
- Personal Identification: Name, email address, phone/WhatsApp number, and postal shipping address.
- Order Information: Items purchased, custom project specifications, transaction history, and billing records.
- Technical Log Data: IP address, browser type, device details, and standard session cookies to enhance website navigation.
2. How Your Information Is Used
- Processing, packing, and dispatching your hardware components, DIY kits, and custom projects.
- Sending real-time courier tracking updates, invoices, and order status alerts.
- Delivering after-sales technical support, firmware files, and project guidance.
- Preventing fraudulent transactions and maintaining website security.
3. Data Protection & Payment Security
- Zero Payment Data Storage: We do not store, process, or view credit/debit card numbers, CVVs, or net banking passwords. All financial transactions are handled via RBI-compliant 256-bit encrypted payment gateways.
- No Data Reselling: We never sell, rent, or trade your personal contact details to third-party marketing companies.
- Authorized Third Parties: Your delivery address and phone number are shared solely with verified logistics partners (e.g., Delhivery, DTDC, India Post) for shipment execution.
4. Cookies & Your Control
Our website uses essential cookies to remember your shopping cart items and maintain active sessions. You can choose to disable cookies through your browser settings, though some store features may function with reduced convenience.
You may at any time request the update or deletion of your registered account information by emailing our support desk.
Questions About Your Data Privacy?
Call / WhatsApp: +91-9821605575 • Email: sunrobotronics@gmail.com